To Serve and To Gain

If you serve customers with heart, you gain loyalty and more business from them. You cannot gain anything if you simply treat them as money. You serve wholeheartedly not only when they are buying, but even during and after the sale. The moment customers buy your product or service, it is expected that you delivering nothing but the best. It is because when you give your patrons the best experience, they will remember you and they will keep coming back.

How can we win more customers and make them trust us?

Build a service culture. Service starts from your employees in the organization. Your call center service also needs to develop this culture because they represent your business.

Value Recognition. People want to be recognized and to be appreciated.  One way to do this, through giving people rewards. So why not give them rewards?

Rewards make both your team and your customers feel appreciated, helping you drive higher satisfaction. For customers, the most common are rebates and some interesting freebies.

But it does not just end there. Walk the extra mile, such as offering extended warranty or free delivery of what they purchased.

You can even offer different services to your customers, whether they are new or existing. When you offer different services, you say that you ‘value’ them. This makes clients attracted to you, building special connection with your business.

It is important that you make your service different from others.  

Remember: customer buys a product not only for good quality and affordable pricing, but above all they want to experience a different kind of service not experienced elsewhere. Serve people, gain profit at the same time.