Are We Connected?

How well do you know your customers?

How connected are you   with them?

These questions may be simple, but as an owner of a business,  you need to ask those questions. So that you can deepen your relationships with them, assess your goals and find ways to achieve them. In the long haul, it is building a relationship that helps your business grow and stay in the market so that more people will enjoy what you offer.

It’s not only about making profits; it is all about affinity. Are they only mere users or long-time patrons?

Once you have analyzed everything. , you can now come up with a strategy to win more clients.

Relationship is important, whether it is personal or with the use of technology.

Personal relationship is much appreciated by the customers. Why not give ample time to meet with customers if there is an opportunity? Just a simple and short talk can do.  Maybe a simple follow up on, how well they are now, how they are doing, and what do they think about your service or your product in general?.

It is also quite possible to establish good relationships online now that people are using smartphones and tablets to stay connected with everyone, including the companies they like.

Plus, it is extremely helpful to communicate with technology. . It’s fast and easy.

Whether it is offline or online, what is important that your pulse is on the customer. Gather feedbacks, suggestions or complaints. By doing this regularly, you can drastically improve your business and make it a better one.

Use different mediums to communicate such as phone calls, online surveys, or social interactions.

Only then you can say that the connection is real if you are aware of what they think of your business, and you are doing something to respond on what their needs and concerns.

Stay connected with the customers and they will connect with you.

Just like service, your relationship with the customer is also important.

Use it as a way to maintain customers.