It
may be the ‘Most Wonderful Time of the year’, but this month can be the
‘Most stressful season’ for business owners. They are juggling with
many things – from managing the operations to working the phones, making
sure that they can help to one customer despite the hundreds of others
waiting to be attended.
Is
your customer service ready this holiday season? Your customer service
reps should be ready all the time and hopefully, they are prepared ahead
of time.
This
is the time of year when people flock the malls, looking for and buying
presents for their friends, colleagues and loved ones. The increase in
visits varies every year. Therefore, being prepared is the best weapon
at this point of time.
As H. Jackson Brown, Jr., author of P.S. I Love You, put it, “The best preparation for tomorrow is doing your best today.” Give
your best today by equipping your phone agents to be proactive and
ready to help stressed customers wanting to get things done. The rewards
in the end are tremendous; you keep and retain loyal customers.
Since
this season is a “season of giving”, as business owner, just learn to
give everyone the best service they rightfully deserve, and you are well
on your way to receive more than what you give.
Contact centers have been one of the best strategies every business owner can
employ if they want to manage customers and retain them. The service
should provide full assistance from addressing complaints, processing
orders, monitoring status to solving problems. Customers will be happy
when they feel someone is really assisting them especially if they are
ordering either through phone or online.
Christmas
is really the best time to help customers who are harried and hurried
this season. Help generously. They will remember the experience you give
them afterwards. And so with that, they will stay loyal to your
service.
So
go ahead and make customers happy this Christmas season by helping
them. It makes a world of difference for your business the whole year
round.
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