A Touch of Exceptional Customer Service

To serve you is my duty, to give you satisfactory service is my responsibility. To touch your heart is to give my best service.       

The power to win the customer and keep her coming back to make business with you lies in the hands of a highly trained, professional customer service representative. If you are a small business, you need to take advantage of it.

How can it be done? What is the impact to your customers? These are some of the questions you can use as guide. Ask yourself and see if your business can truly deliver the service that wows your customers and makes them stay loyal with you.

It is definitely good in many areas – from bookings to online order taking.

There is a growing trend for customer service to be done even on the Internet. A customer from Singapore can buy a pair of shoes from a retailer in the United States. Looks cool and convenient, but how safe is it?

This is where great service comes in. Customer service reps should be on hand ready to assist a customer who got stuck in the process. Questions will be raised but having an available person who is ready to help enables the buyer to complete the process. It allows you to respond quickly.

In online order taking, for instance, there are two key factors to consider.

First, listen part and take down orders accurately.  In the world of customer service, listening is the most important part in online order taking process. Listening actively during the transaction helps you get the right information and take note without committing major mistakes.

Second is that you can verify.  It secures the delivery of the order. The advantage of having the right information is that you can immediately process the order quickly and deliver it to the customer on time.

You can always have variety. Learn to be creative.

If the target delivery is not possible, you can easily communicate to the customer and advise her on the next earliest date. You can now coordinate with the delivery service provider and monitor the target delivery date.

The moment you keep track of the details with the delivery service provider, the more credible you become with the customer. It touches her heart and etches your company in her mind. She will feel that you are giving her extra attention to her needs.

The touch of a great service not only touches the heart but touches that part which does not easily go away: You build trust. Guaranteed service always leads to a great customer experience.